Motion in Time
4,8 din 5 stele | Evaluări: 347
Evaluări în detaliu
| 4,9 | Expediere |
|---|---|
| 4,8 | Descriere produs |
| 4,8 | Comunicaţie |
Iată ce spun cumpărătorii despre acest comerciant
Mai vechi de 30 de zile
Evaluare făcută de Mr. Johal din la data de 27. decembrie 2023
Rolex ...
Comentariul comerciantului:
We deeply value your feedback and are genuinely sorry for the experience you had with the Rolex Sky-Dweller you purchased from us. Customer satisfaction is paramount to us, and we strive to ensure every client is more than content with our service, as seen in our other reviews. As a family-owned business, ensuring our customers' satisfaction is our top priority, and we regret falling short of your expectations. We acknowledge the issue you encountered with a dust particle beneath the watch crystal. Although meticulously inspected, sometimes minute particles can inadvertently enter during handling or transit, even in brand-new watches. We promptly offered a replacement or full refund upon being made aware of the situation. Dust or foreign particles can potentially find their way under the crystal of a watch, even if it's not immediately visible. While watch crystals are designed to be sealed and protect the internal components from external elements, no seal is completely airtight or impervious to microscopic particles. Dust particles can be carried by air currents, settle on surfaces, and sometimes find their way into small openings over time. This could even happen if the crown was left open during setting the time and date. It was not done intentionally and I truly believe that you know that. We spoke about the watch and you decided to "wait till the market settles down" before committing to buying another watch or replacing the one you received with another, which we completely understand. Our aim is to ensure every customer has a positive experience, and we're committed to learning from this situation to prevent similar occurrences in the future. Again, we apologize for any inconvenience caused. Should you reconsider or have any further concerns, please don't hesitate to reach out. Your satisfaction remains our priority. Happy and healthy holidays to you and your family.
Evaluare făcută de Joe F. din la data de 03. martie 2023
Cartier ...
Cumpărătorul îl recomandă pe comerciant și altora
Comentariul cumpărătorului:
No response
Comentariul comerciantului:
Thank you so much for taking the time to leave us feedback. Enjoy your watch and wear it in good health. The highest compliment or thanks we could receive would be a referral from you or a friend, co-worker or family member. Our business is growing because of referrals from clients like you, and we thank you for your thoughtfulness in the passing of our name.
Comandă nefinalizată
Evaluare făcută de Khalid A. din la data de 22. martie 2021
Audemars Piguet ...
Cumpărătorul îl recomandă pe comerciant și altora
Comentariul cumpărătorului:
-
Comentariul comerciantului:
Thank you for your feedback. The highest compliment or thanks we could receive would be a referral from you of a friend, co-worker or family member. Our business is growing because of referrals from clients like you, and we thank you for your thoughtfulness in the passing of our name.
Comentariul cumpărătorului:
I ordered a Rolex Sky-Dweller 42 Champagne Arabic Dial in Yellow Gold. The watch was advertised as brand new and unworn mint condition. Upon receiving the watch and inspecting it, there was a glob of black dirt stuck to the dial underneath the sapphire, clearly showing this was not a mint condition brand new watch. The watch showed signs of being opened and serviced at some point in time. It was definitely not in mint condition as advertised. Overall, very poor communication throughout the entire process. I cannot in good conscience recommend this dealer and personally will never do business with them again.